There are a number of reasons why you may be considering renting your property. The three main reasons are- Investment, inherited a property or you may be working overseas and wanting to keep on the UK housing market. Whatever your reason the letting market has never looked so good.

When preparing for a letting various factors need to be considered and good advice is essential. Perren Property Limited will guide you and raise any points that need to be addressed before a let can proceed.

We will undertake a property inspection and market appraisal and we will be able to discuss in greater detail and answer any questions or concerns you may have. This service is free with no obligation. This is an important part of the letting process as the conditions and presentation of the property will affect the speed at which your property is let and the level of return you can expect to achieve.


Finding 'The Right' Tenant

Finding the right tenant is so important when investing in property. Without a good tenant, letting can be a frustrating and expensive experience.

We will not just advertise and then forget your property, we will market and promote your property. Your property will be marketed through the major property portals, our website, local advertising and will be mailed out to our entire list of live applicants seeking a residential property which meet the criteria of your property.

All viewings will be booked and accompanied by Perren Property Limited and we will provide you with feedback after every viewing.

Once a tenant has been found we will discuss with you whether you would like to proceed and then we will take up references. We use a specialist reference company to carry out an extensive check on every tenant over the age of 18 and named on the tenancy agreement.


Getting the property ready for a Tenant

During viewings we will always check to see if there are any maintenance or repairs required prior to a check in. Repairs are important to each and every property throughout the tenancy and you must be prepared for this. As a landlord you do have a duty of care to provide a safe environment for the tenant to live in and cannot refuse reasonable repairs.

Prior to check in, we recommend a pre tenancy professional clean including carpets, oven and windows. This is important to maintain the level of cleanliness at the end of a tenancy.

We advise that all properties have a full inventory. This will detail the condition of the property internally and externally and up to date utility meter readings will be taken.

When the tenants check out of the property the inventory report will be updated and fair wear and tear taken in to consideration. If there are any dilapidations to be made from the deposit we will discuss this with you and the tenant. An assessment of any repairs or redecoration will be done and we will arrange for any necessary work to be carried out 
prior to the next tenant moving in.


Who do I tell, "I'm a Landlord"

Accountant

You will have to pay tax on your rental income so we would advise you speak with an accountant who specialises in tax.
If you are living abroad you must complete an Inland Revenue NRL1 form to enable us as agents collecting the rent to transfer the rent to you without deducting tax at basic rate. You will need to retain all statements received from us and forward them on to your accountant together with all supporting invoices.

Insurance Broker

If you have a Mortgage on the property it will be a condition to have insurance. You will need to make sure you have the correct insurance for your needs. The cheapest options are not always the best option when it comes to claiming. We can recommend a good Insurance broker if you do not have one.

Mortgage and Mortgage Advisor

If your property is mortgaged you will need to let your bank, building society or other lender know that you propose to let your property out and written consent obtained. We can also recommend a good mortgage adviser who will guide and advise you.

Water, Council Tax and Utilities

Meter readings will be taken on check in and we will advise the local authority and water board of the new tenancy. It will be the landlord and tenants responsibility to let their gas and electricity company know and settle any outstanding payment due.

Post Office

You will need to ensure a redirection of post is in place. However we are aware some slip through the net and we will ask the tenant to bring any post to our office so we are able to forward onto you.


The Legal Stuff

The Gas Safety (Installation & Use) Regulations 1998

The above regulation deals with the installation, maintenance and use of gas appliances, fittings and flues. This places duties on Landlords to ensure that gas appliances, fittings and flues provided for the tenants use are safe. The regulations also stipulate that any work, maintenance or repair carried out to the gas appliances, meters and pipe work must be carried out by a Gas Safe registered installer. The appliances must be properly maintained and the safety record must be reviewed annually. This safety certificate must be in place prior to the commencement of any tenancy and a copy given to Perren Property Limited and the tenant. For those properties, which are managed by Perren Property Limited we will, unless instructed in writing to the contrary ensure that an annual inspection is carried out.

The Electrical Equipment (Safety) Regulations 1994

The above regulations ensure that the landlord is responsible for checking that all the electrical appliances supplied in the let property are safe for use. Since 1st January 2005, most work carried out on the electrical system must be certified under Part P Building Regulations. We recommend that all electrical appliances within a let property be regularly checked.

The Furniture and Furnishings (Fire) (Safety) (amended) Regulations 1988

Landlords must be aware that any furniture they provide must comply with the above regulation. Any landlord placing a property on the rental market must comply with these regulations and any furniture not complying must be removed before any tenancy commences. Any items that are replaced must continue to satisfy the requirement of the regulation. Generally most furniture, which has been bought from a reputable supplier after March 1990, should comply with the regulations and will be labelled accordingly. Further advice on this issue is available from your local Trading Standards office.

Energy Performance Certificate

Energy Performance Certificates (EPC's) came in to force in October 2008 and any building, which is sold, rented out or constructed, must have an Energy Performance Certificate (EPC). This must be issued by a qualified and accredited assessor. Once produced an EPC is valid for ten years. The certificate will give the building a rating A-G and energy efficient recommendations will be given but do not have to be implemented.

Smoke Detectors

The Smoke and Carbon Monoxide Alarm (England) Regulations 2015. As of the 1st October 2015. Private sector landlords are required to have at least one smoke alarm installed on every storey of their properties and a carbon monoxide alarm in any room containing a solid fuel burning appliance (e.g. wood burning stove, coal fire) After that the landlords must make sure the alarms are in working order at the start of each new tenancy. After the landlords test on the first day of the tenancy, tenants should take responsibility for their own safety and test all alarms regularly to make sure they are in working order.

Legionella and Legionnaires' disease

Tenants health and safety cannot be overlooked and there is a legal requirement for a Legionella risk assessment to be carried out annually. Landlords are responsible for ensuring that the risk of exposure to legionella in their rented out premises is properly assessed and controlled. All water systems require an assessment of the risk, prior to the commencement of any tenancy and a copy given to Perren Property Limited and the tenant. For those properties, which are managed by Perren Property Limited, we will unless instructed in writing to the contrary ensure that an annual assessment is carried out. For further information please visit http://www.hse.gov.uk/legionnaires/index.htm


Deposit

At the commencement of the tenancy Perren Property Limited will collect the deposit as set out in the tenancy agreement, together with the initial rent that is payable. With effect from the 6th April 2007 any Tenancy Deposit must be held in UK Government approved Tenancy Deposit Protection Scheme.

Perren Property Limited are a member of the Deposit Protection Service and in line with the current legislation we register all deposits with this scheme for landlords choosing our rent collection and full management service. The charge for registration of each deposit is £36 including VAT.

If you choose our let only service, it is the Landlords responsibility to ensure the tenants deposit is placed in a UK Government recognised Tenant Deposit Protection Scheme.


Complaints

Our aim is to provide a first class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with an aspect of the service you have received.

If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:

Perren Property Limited
Dorking Equestrian Centre,
Ranmore Road
Dorking
Surrey
RH4 1HW

And/or by email at: charlotte@perrenproperty.co.uk

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

  • An outline of your complaint explaining why you feel that we have fallen short of our first class service.
  • What you would like us to do to resolve it.
  • Any specific details that you feel would assist us with resolving your complaint.
  • Any written correspondence in connection with your complaint.
  • Any other document in support of your complaint.

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.

The timescales for dealing with a complaint are as follows:

  • You will receive an acknowledgement of receipt of your complaint from us within 3 working days of receipt of your complaint.
  • Within 10 working days of the acknowledgement, you will receive a full response.
  • If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an 
estimate of when a full response will be received
  • After our final written response, we may deem the complaint closed. If we deem the matter 
closed then we reserve the right not to enter into any further correspondence.

We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.

Website: www.theprs.co.uk, Email: info@theprs.co.uk

T. 0208 275 7131

TENANT FIND:
8% +VAT
9.6% (inc VAT)

To be paid in full before the outset of the tenancy.
Calculated of the total negotiated rent for the term of the contract and any subsequent extensions or renewal whether or not negotiated by Perren Property Limited
RENT COLLECTION:
10% +VAT
12% (inc VAT)

Deducted from each rental payment throughout the tenancy and any subsequent extensions or renewal
FULLY MANAGED:
12% +VAT
14.4% (inc VAT)

Deducted from each rental payment throughout the tenancy and any subsequent extensions or renewal
Ideal if you have plenty of knowledge and experience in the property market and you are confident in the day to day running of your property and meeting the various legal responsibilities when letting a property. Ideal if you can meet the day to day maintenance and demands of a tenancy, however would like Perren Property Limited to take on the financial and administration part Ideal if you would like Perren Property limited to take the strain off your hands
Perren Property Limited will market and promote your property
Provide you with feedback after every viewing
We will take up extensive reference checks using a specialist reference company
Pre tenancy administration and prepare the Tenancy Agreement
Collect and remit initial months' rent
Organise the Check in Inventory and Schedule of Condition
Deduct any pre-tenancy invoices
Provide Tenant with method of payment
Advise all relevant utility providers of changes
Collect and remit the monthly rent received
Pursue non-payment of rent and provide advise on rent arrears actions
Organise check out and inventory update at the end of the tenancy
Return deposit as agreed with landlord and tenant to relevant parties
Remit any disputed amount to scheme for final adjudication
Arrange routine repairs and instruct approved contractors (providing two quotes)
Deduct commission and other works
Undertake two inspection visits per annum and notify landlord of the outcome
Hold Keys throughout the tenancy term

FEES TO: LANDLORD

Additional Non-Optional Fees and Charges (irrespective of level of service)

Set Up Fee (Landlords Share) £120 (Including VAT) Agree the market rent and find a tenant in accordance with the landlords guidelines

Advise on any refurbishment

Provide guidance on compliance with statutory provisions and letting consents
Carry out accompanied viewings (as appropriate)

Market the property and advertise on relevant portals

Erect board outside property in accordance with Town & Country Planning Act 1990
Deposit Registration Fee £36 (Including VAT) per annum
Rent Collection and Full Managed Service only
Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed information within 30 days of start of tenancy
Inventory Fee (landlords Share) See attached schedule Dependent on the number of bedrooms and/or size of the property and outbuildings.
Property Visit at clients request £24 (Including VAT) per visit To attend for specific requests such as neighbour disputes; more visits required to monitor the tenancy; or any maintenance linked visit
Sale of Property to existing tenant 1% +VAT of total price agreed Perren Property Limited would be pleased to advise you and progress the sale.
Arrangement Fee for Works over £1000 10% of net cost Arranging access and assessing costs with contractor

Ensuring work has been carried out in accordance with the specification of works

Retaining any warranty or guarantee as a result of any works
More than two quotes £36 (including VAT) Obtaining more than two contractors quotes
Rent Review Fee £36 (including VAT) Review rent in accordance with current prevailing market condition and advise the landlord

Negotiate with tenant

Direct tenant to make payment change as appropriate

Update the tenancy agreement

Serve Section 13 notice if the tenancy is on a rolling monthly basis
Renewal fee (landlords share) £36 (including VAT) Contract negotiation, amending and updating terms and arranging a further tenancy agreement
Arrangement fee of Annual Safety Certificate £24 (Including VAT)Non Managed Properties only Instruct approved contractor and arrange access
Account Name Perren Property Limited
Barclays 1 High Street Bracknell RG12 1DR
INDEPENDENT REDRESS PROVIDED BY PRS
Account Number 93275620
Sort Code 20-11-74
CLIENT MONEY PROTECTION (CMP) PROVIDED BY: ARLA

https://www.propertymark.co.uk/media/1045366/conduct-and-membership-rules.pdf

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